With us, it's personal.
Chief Operating Officer
Mr. Jordi A. Cuervo is the Chief Operating Officer for Solis Health Plans. He oversees day-to-day business operations, specifically Claims, Configuration, Customer Service, Facilities, and Provider Network Operations for the organization.
Previously, Mr. Cuervo served as General Manager for Beacon Health Options’ Miami Service Center. In this role, he oversaw the Customer Contact Center, Claims, Clinical, Operations, Provider Network and Quality functions serving over twenty clients with approximately 3.5 million Commercial, Exchange, Medicaid, Medicare and EAP members combined. Mr. Cuervo was responsible for developing, implementing and monitoring budgets, systems, processes, and staffing levels to meet contractual and regulatory requirements for the clients serviced by the Service Center. Additionally, Mr. Cuervo drove strategies for provider partnership, service excellence, innovation, and improved member outcomes, leveraging Beacon enterprise resources to tailor solutions specific to the markets being served.
Prior to his tenure as General Manager, Mr. Cuervo served as Vice President of Operations for Beacon in Miami, similarly overseeing day-to-day operations and the delivery of services for accounts in Florida, Georgia, North Carolina, South Carolina and Tennessee, as well as nationally for the EAP line of business. During that time, he successfully led the implementation of numerous payor contracts, including the roll out of Exchange (Marketplace) products in 2013 and the reimplementation of Beacon’s Florida Medicaid contracts during the Managed Medical Assistance rollout in 2014. Mr. Cuervo has been working in the healthcare industry since the mid-1990s, beginning in outpatient behavioral health practice management, and moving into managed care as an IT Director in the early 2000s.
Mr. Cuervo holds a Bachelor of Arts degree in International Studies from Rhodes College in Memphis, TN.